Returns and Exchanges Policy

One Stroke Inks

Last Reviewed: January 2026

One Stroke Inks stands behind our plastisol-based inks for screen printing with exceptional customer service. We offer a 100% money-back guarantee and handle returns/exchanges directly through our team to ensure satisfaction for our primarily B2B customers.

1. Our 100% Money-Back Guarantee

We guarantee your satisfaction with every ink purchase. If a product is faulty (defective, damaged upon arrival, or wrong item shipped), you may contact us for a replacement or credit/refund.

Any claims for return or allowance must be made within 10 days of receipt of merchandise. All returns are subject to approval as well as a 25% restocking fee. Any approved request received will be for replacement or in house credit only.

For general dissatisfaction (any reason), contact us within a reasonable timeframe after receipt - we'll work with you on your preferred resolution. This guarantee reflects our confidence in our products and commitment to long-term business relationships.

2. Eligibility and Conditions

Preferred Condition: Items should be unopened and unused, in original packaging with labels intact, to facilitate easy resale or processing. We can often issue a prepaid call tag for pickup in these cases.
Defects, Damage, or Wrong Item: We accept these returns (including partial returns of faulty or incorrect products). Photos or a description of the issue may be required for verification. Opened or used inks are eligible for replacement or credit if proven faulty.
Partial Returns: Accepted for faulty, damaged, or wrong items - we refund or credit only the affected portion, not the entire order.
Exclusions: Custom-mixed inks are non-returnable and non-exchangeable.

No restocking fees apply.

3. Refund, Exchange, or Credit Options

Upon review, we'll ask your preference:

Full refund to the original payment method (or check if requested).
Store credit to your account.
Replacement (like-for-like swap for the same product/color/type).

For terms (net 30) accounts, refunds are typically credited to your open account balance unless you request a check. We issue refunds promptly after processing (same-day for approved damaged claims; immediately upon receipt for call-tagged returns).

4. Return Process

To initiate a return or exchange:

Contact your Account Manager by phone at 1-800-942-4447, or email CustomerService@onestrokeinks.com.
No RMA number is required - just provide your order details, reason, and any photos if applicable.
We'll provide instructions, which may include a prepaid return label (via email or USPS) or call tag for pickup. One Stroke Inks covers return shipping costs in all cases.
Ship returns to:
One Stroke Inks
458 Roberts Ave
Louisville, KY 40214
(or to the drop-ship vendor if instructed for certain items).

We inspect returns upon receipt before finalizing refunds, credits, or replacements.

5. International Returns

We do not honor returns or exchanges for international shipments due to high costs and customs complexities. Once the order leaves the US, it is the customer's responsibility (consistent with our Shipping Policy).

6. Changes to This Policy

We may update this policy from time to time. Changes will be posted here with the updated date. Continued orders or use of the Site after changes constitutes acceptance.