Shipping Policy

One Stroke Inks

Last Reviewed: January 2026

One Stroke Inks manufactures and sells plastisol-based inks for screen printing from our location in Louisville, Kentucky. We ship primarily within the United States, with occasional international shipments. This Shipping Policy outlines how we handle shipping, costs, timelines, restrictions, and related matters for orders placed on our website.

1. Carriers and Shipping Methods

We offer shipping via UPS and FedEx, selected at the customer's discretion where possible. For smaller, flat items such as color books, flats, or invoices, we may use USPS. For larger pallet orders, we have access to multiple LTL freight carriers and will shop rates on your behalf to secure the best available option.

We also provide in-store pickup at our facility for local customers in Louisville or those passing through the area. Contact us to arrange pickup.

Our proximity next door to the UPS World Hub in Louisville allows us to offer faster processing and often quicker delivery times compared to many other shippers.

2. Shipping Costs and Calculation

Shipping rates are calculated in real time at checkout based on package weight, box count, destination, and carrier APIs (UPS and FedEx list rates via our internal formula). Because we cannot predict exact box packing until fulfillment, the displayed estimate is our best approximation - actual charges may vary slightly upon shipment, and we charge the precise amount incurred.

No flat rates or free shipping thresholds apply at this time.
International orders: Customer pays actual shipping costs plus any applicable duties, taxes, customs fees, or brokerage charges. We quote these separately when needed.
Residential vs. business addresses: No additional surcharges, though carrier zones may affect rates.

Rates include standard ground service unless expedited options are selected (additional fees apply).

3. Processing and Delivery Estimates

Processing Time: In-stock orders placed by 4:00 PM EST on a business day (Monday-Friday) typically ship the same day. Orders after 4:00 PM or on weekends/holidays process the next business day.
Transit Time: Carrier-provided estimates apply. Ground shipping usually takes 2-4 business days depending on destination zone (faster from Louisville due to our location). Expedited options (e.g., 2nd Day, Next Day) are available at checkout where offered by the carrier.

We ship only Monday through Friday. Delays may occur due to weather, carrier volume, holidays, or unforeseen issues - we appreciate your patience.

Backorders/Partial Ships: We hold orders until all items are available unless you specifically request "Ship All Available." In that case, we ship in-stock items as partial shipments (additional shipping/box charges may apply). We'll notify you of any backorder status.

4. Order Requirements and Restrictions

Proof of tax-exempt status (state tax exemption certificate) is required for applicable orders - we'll request it during processing if not provided. No general proof of business is needed.
Hazardous Materials Notes: Our plastisol inks are not classified as hazardous materials (no ORM-D or similar). Some re-sold spray products cannot ship via air and are ground-only. If any item requires special handling (e.g., ground-only), we'll apply it automatically and note in your order.
Prohibited Destinations: No shipments to PO Boxes via UPS or FedEx (carrier rule). We may use USPS for PO Box deliveries where feasible. No other general destination restrictions, but international shipments may face customs limitations - contact us for specifics.
We do not ship to restricted countries or under embargo.

5. Tracking, Signature, and Delivery

Tracking numbers are provided automatically via email once the order ships (typically around 7pm EST on ship day). Most packages do not require a signature unless the carrier deems it necessary for value or other reasons.

6. Damaged, Lost, or Problem Shipments

We handle all claims with the carrier on your behalf. Report any issues (damage, shortage, loss) within 10 days of delivery by contacting Customer Service. Photos or other documentation may be required depending on the situation.

We offer a 100% money-back guarantee on affected products. At your preference, we can issue a full refund or replace the item(s) at no additional charge (including reshipping). Carrier insurance covers transit issues where applicable.

7. International Shipping

We ship internationally on a case-by-case basis. You are responsible for all import duties, taxes, customs clearance, and any additional fees. We prepare necessary customs forms but cannot guarantee clearance or delivery times abroad.